Refund Policy

1. Cancellation Policy

You can cancel your Tickory subscription at any time through your account settings.

What Happens When You Cancel:

• Your subscription will remain active until the end of your current billing period
• You will continue to have full access to all paid features until the period ends
• Automatic renewal will be disabled
• After the period expires, your account will downgrade to the Free plan
• Your scan configurations and alert history will be preserved (subject to Free plan limits)

Important: No prorated refunds are provided for mid-cycle cancellations. You retain access for the full paid period.

2. Refund Eligibility

2.1 14-Day Money-Back Guarantee (First Purchase Only)

If you are unsatisfied with your first paid subscription, you may request a full refund within 14 days of your initial purchase.

Eligibility Requirements:

• Request must be made within 14 days of the initial charge
• This is your first paid subscription to Tickory (not a renewal)
• You have not previously requested a refund

2.2 Service Outage Refunds

If Tickory experiences prolonged service outages (more than 24 consecutive hours), you may be eligible for a prorated refund or service credit.

Criteria:

• Outage lasted more than 24 consecutive hours
• Outage was not caused by third-party service providers (Binance, AWS, etc.)
• You reported the issue during the outage window

Refunds will be prorated based on the duration of the outage relative to your billing period.

2.3 Billing Errors

If you are charged incorrectly due to a technical error, we will issue a full refund for the erroneous charge.

Examples of billing errors:

• Duplicate charges for the same billing period
• Charges after cancellation (if processed before cancellation took effect)
• Incorrect pricing tier applied

3. Non-Refundable Situations

Refunds will NOT be issued for:

• Subscription renewals (after the initial 14-day window)
• Partial months of service (no prorated refunds for mid-cycle cancellations)
• Dissatisfaction after the 14-day guarantee period
• Failure to cancel before renewal (cancellations must be made before the renewal date)
• Trading losses or missed opportunities (Tickory is not financial advice)
• Data delays or inaccuracies from third-party providers (Binance, etc.)
• Alert delivery delays due to your email provider or webhook endpoint issues
• Violations of our Terms of Service resulting in account suspension

4. How to Request a Refund

To request a refund:

1. Email our support team at hello@tickory.com
2. Include your account email address and subscription details
3. Provide a brief reason for the refund request
4. If applicable, attach screenshots or evidence (e.g., service outage, billing error confirmation)

Response Time:

• We will respond to refund requests within 2 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method

5. Downgrading vs. Canceling

If you want to reduce costs without losing access, consider downgrading instead of canceling:

Downgrade changes take effect at the end of your current billing period (no immediate refunds).

6. Abuse Prevention

We reserve the right to deny refund requests that appear fraudulent or abusive, including:

• Repeated refund requests across multiple accounts
• Requesting refunds after heavy usage of the service
• False claims of service outages or billing errors

7. Contact Us

For refund requests or questions about this policy, contact us at: hello@tickory.com